Course Description

Whether you’re delivering bad news, giving a negative performance evaluation, challenging a colleague or client, objecting to additional workload, presenting options in the midst of a crisis, or simply letting people know that the direction on a certain project is changing, communicating difficult subject matter can be an emotionally charged event. Understandably, many people would do anything to avoid that situation.

However, avoiding difficult conversations or mishandling them can result in many negative consequences. Knowing how to have difficult conversations at work means you’ll increase your ability to build trusting relationships, reduce stress and find collaborative solutions.  

This workshop is designed to help you approach difficult conversations with confidence and manage them skillfully so that feelings are spared and the organization’s best interests are kept front and center.